Table of Contents

Privacy Policy
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Clay at its Best is committed to customer satisfaction and respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States.

As a part of our commitment to your privacy, Clay at its Best support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from Clay at its Best.

Collecting Information About You
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In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

There may be times (such as when you purchase or order a product, subscribe to a service, or to participate in contests, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.

Cookies
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Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

We may contract with third parties who may use cookies and collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us. However, we respect your right to choose whether to be included in such services.

Security
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We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Links to Third Party Sites
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Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes
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If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in September 2004.

Satisfaction Guarantee
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We will do whatever is necessary to see that you are happy with your purchases made at bestclay.com This can include replacing your item with one that better meets your needs or providing an on-line store credit to be used for another selection that better suits your needs.

Clay at its Best (www.bestclay.com) will not issue cash or credit card refunds.

Return Policy
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You may return any product within 10 days of receiving it for an on-line store credit. If you are ever dissatisfied with an order, please contact our customer service department by email as soon as possible, so that we can correct the order to your satisfaction. Email us at info@bestclay.com or call us at 303-795-7467. We will return phone calls the following day. Email is the fastest way to reach a live person 7 days a week. Special ordered items are not returnable under any circumstances.

Customer Service
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Our policy at bestclay.com is that the customer is always right! If you are not completely satisfied with our service or products, please contact us by email and we will do whatever we can to resolve the issue. Should you not be able to reach a customer service representative, an automated attendant will receive your call, so please leave a message, we will respond promptly to any voice messages by the next business day.

Order Processing
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Should you place an order for an item that is not currently in stock, you will be contacted within 2 - 3 business days to discuss alternative ordering options our typical processing for in-stock items can range from 2 to 10 business days for small packages and 6 to 15 business days for larger items. Your order is then shipped from our Colorado showroom via the shipping method you have selected. We do not ship internationally (including Canada and Mexico).

Bestclay.com does not guarantee a delivery date on any orders. We strive to process, package and ship your order as promptly as possible. All of our products are hand made so sometimes there are processing delays. During the holidays, we are working under a greater volume of shipments that may cause orders to be delayed. We appreciate your understanding in this matter. Any matters or special arrangements concerning this information must be discussed directly with our Customer Service Representatives. If there are any issues with the order such as credit card number, mailing address or missing information, we will try to notify you within 2 days via email to resolve the issue.

Product Packaging
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All merchandise is boxed to meet shipping guidelines and packaged to minimize the possibility of damage during shipping. When your item is delivered, examine the outside package material for signs of damage. If there are signs of damage, indicate this to the shipping agent and refuse to sign for it. Contact us immediately and we will work with the shipping agent to resolve the issue. If the item is damaged, but the damage is not obvious from the packaging and you accept delivery, contact our customer service department immediately so that we may take action.

In Case Of Damaged Merchandise
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As you well know, sometimes-unfortunate things like this happen. Our prefered shipper is the United States Postal Service, exactly for this reason. They are very willing to work with us for a speedy resolution and are willing to do it with the least amount of work on our end.

This is what we would like you to do:

Please, return the damaged item(s) and all the packaging materials that the item(s) were shipped in. Please be sure and notify us by email which item(s) were damaged so that we can replace them.

This is what we will do:

We will immediately file a claim with USPS and reship your damaged item(s). There is no delay in getting your replacement item(s) out to you a fast as possible. That's it!

We truly hope that this isn't too much of an inconvenience for you and that you will accept our sincere apology. We pack every item better than the required specifications that USPS suggests and try to do everything in our control to see that your item arrives safely. There is nothing more discouraging than opening up your new package to find the item broken or damaged. We understand this and will do everything under our control to see that your items arrive safely.

Sales Tax
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By law sales tax must be collected for all purchases in the state of Colorado.

Special Note
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Many items, especially closeout items, are limited, and sell quickly. These items will not be restocked, so if you see an item you like that is in stock, consider purchasing it now because you may not find that same selection available at a later date.

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